Due to high sales volume, shipping times for certain products could be delayed.


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Did you know the average Cadillac service department replaces up to 10 of the faulty Cadillac Cue® radio systems per week utilizing the factory warranty? The most common issues are unresponsive touch, black screen, and inoperable buttons. It has been an epidemic for Cadillac but the ongoing issue has been resolved. Check with your local dealer to see if yours can be covered under warranty, if not replace it today with our plug & play solution!

  • Our genuine reconditioned Cadillac Cue® replacement radio systems feature a free extended 1-year guarantee and a hassle-free return policy.
  • Remove, Replace and Return. Simply Remove your vehicle's existing Cue® radio system. Replace it with ours. Return your defective system utilizing the included return shipping label. It's that easy! 
  • No-hassle, Plug & Play system. Pre-programmed to your specific vehicle. Please notate your vehicle's 17-digit VIN after adding to your cart. Eligible for our Compatibility Guarantee. What's This?



    2013-2017 Cadillac ATS
    2014-2017 Cadillac CTS
    2013-2016 Cadillac SRX
    2013-2017 Cadillac XTS
    2015-2019 Cadillac Escalade
    2014-2016 Cadillac ELR

    • Please let us know your vehicle's year/make/model and 17-digit VIN upon checkout using our Compatibility Guarantee form. What's This?
    • If you don't see your vehicle listed, use our Year/Make/Model search located towards the top of your screen to find products tailored to your specific vehicle!



    Installation of this product would be rated a 2 out of 5. 1 being extremely easy and 5 being extremely difficult. It is recommended prior to installing any automotive electronics that the negative battery terminal be disconnected. Easily do it yourself or use one of our Verified Installers to assist.

    If you need any assistance along the way please feel free to visit our YouTube page or contact our customer support department.



    • In good faith we have decided not to impose a core fee upfront so please be sure to Return your defective Cue system within 14 days of the date of order arrival. A return shipping label will be included with the shipment. A fee may be imposed if not returned within the specified 14 days.
    • Our units are pre-programmed to your vehicle's 17-digit VIN to ensure a seamless swap
    • Updated with the latest hardware and firmware
    • Latest & greatest software

    Thank you for visiting and shopping at Infotainment.com

    Following are the terms and conditions that constitute our Shipping Policy.

    Shipment processing time:

    All orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

    Shipping rates & delivery estimates:

    Shipping charges and delivery estimates for your order will be calculated and displayed at checkout.

    Shipment confirmation & Order tracking:

    You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

    Customs, Duties and Taxes:

    Infotainment.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


    Infotainment.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

    Please save all packaging materials and damaged goods before filing a claim.

    Returns Policy:

    Our ​Return Policy/Warranty Terms​ provides detailed information about options and procedures for returning your order.

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